Refund policy

TXPSHELF NO RETURN / REFUND POLICY

Effective Date: September 15, 2026

All purchases made through TXPSHELF are FINAL SALE.

By placing an order with TXPSHELF, you acknowledge and agree that we do not accept returns, exchanges, or refunds for reasons including, but not limited to:

  • Choosing the wrong size

  • Change of mind

  • No longer wanting the item

  • Personal preference regarding fit, color, style, or appearance

  • Purchasing the wrong item

  • Sale or discounted purchases

Customers are responsible for reviewing product descriptions, product images, sizing information, and order details before completing a purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered due to an error by TXPSHELF, contact us within 5 days of delivery.

Your message should include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the item and issue

  • Photographs of the packaging when relevant

We reserve the right to review each claim individually. If we determine that TXPSHELF is responsible, we may provide a replacement, repair, store credit, refund, or another appropriate resolution.

Normal wear, accidental damage, improper washing or care, alterations, misuse, or damage occurring after delivery are not considered manufacturing defects.

Sizing

Customers are responsible for selecting the correct size before purchasing. Measurements and sizing information may vary between TXPSHELF products due to differences in silhouette, construction, fabric, and intended fit.

Sizing issues do not qualify for returns or refunds unless otherwise required by law.

Colors and Product Appearance

We make reasonable efforts to display our products accurately. However, colors, washes, textures, distressing, graphics, and other details may appear slightly different depending on lighting, photography, display settings, manufacturing processes, and the individual nature of certain garments.

Minor variations are not considered defects.

Lost, Stolen, or Delivered Packages

Once tracking information shows that a package has been delivered to the address provided at checkout, customers should first contact the shipping carrier regarding missing or stolen packages.

TXPSHELF may assist with available carrier information or claims but cannot guarantee reimbursement or replacement for packages confirmed as delivered, except where required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

TXPSHELF is not responsible for delays or failed deliveries caused by incorrect information submitted by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may be required before the order can be shipped again.

Legal Exceptions

Nothing in this policy is intended to eliminate or restrict any consumer right that cannot legally be waived.

Refunds will be provided when required by applicable federal, state, or local law, including circumstances involving qualifying unshipped or cancelled orders.

By completing your purchase, you acknowledge that you have reviewed and accepted this No Return / Refund Policy.