Shipping policy

TXPSHELF SHIPPING POLICY

Effective Date: September 15, 2026

Thank you for shopping with TXPSHELF. The following policy explains how orders are processed, shipped, tracked, and handled.

Order Processing

Orders are processed before being transferred to the applicable shipping carrier.

Processing time is separate from transit time.

Processing times may differ by release, product, preorder status, inventory availability, or order volume. Any specific processing or expected shipment timeframe provided on the product page or during checkout should be reviewed before purchasing.

Orders placed during releases, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Shipping Confirmation

Once your order has been prepared for shipment, you may receive a shipping confirmation containing available tracking information.

Tracking information may take time to update after a shipping label is generated.

The creation of a shipping label does not necessarily mean the shipping carrier has physically received the package.

Delivery Estimates

Any delivery date displayed by a carrier or during checkout is generally an estimate and is not guaranteed by TXPSHELF unless expressly stated otherwise.

Carrier delays may occur after an order leaves our possession.

Shipping Delays

If TXPSHELF cannot ship an order within the timeframe we expressly promised, we will provide any notice, cancellation option, or refund required by applicable law.

Where no shipment timeframe has been provided, orders will be handled in accordance with applicable federal shipping requirements.

Preorders

Preorder and made-to-order products may have longer fulfillment periods.

Estimated shipment or production windows will be provided when applicable.

By purchasing a preorder product, you acknowledge the disclosed estimated fulfillment period.

If the expected shipment date materially changes, we may provide an updated estimate and any cancellation option required by applicable law.

Shipping Addresses

Customers are responsible for ensuring that their:

Full name
Street address
Apartment or unit number
City
State
ZIP/postal code
Contact information

are entered correctly before completing checkout.

We cannot guarantee that an address can be changed after an order has been placed.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before being resent.

Lost or Stolen Packages

If tracking shows a package as delivered but you cannot locate it, check:

Around the delivery location
With household members
With neighbors when appropriate
With apartment, dorm, or building management
Directly with the shipping carrier

TXPSHELF may provide reasonable assistance with carrier information or available claims, but a replacement or refund is not automatically guaranteed for packages confirmed as delivered unless required by law.

Damaged Packages

If your package arrives visibly damaged, photograph the packaging and merchandise as soon as possible.

Contact TXPSHELF within 5 days of delivery with your order number and photographic evidence so the issue can be reviewed.

International Orders

If international shipping is made available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in TXPSHELF product or shipping prices.

Customs delays are outside TXPSHELF's direct control.